Hotmail is driving me mad!!I

If you try Googling Problems with Hotmail you will get over 1 million hits. I am sorry that they are having problems but what is all the secrecy about, why were 80 million affected and no apology or explanation given. Times on line has a good report on the incident but they are non the wiser either. Come on Hotmail, shit happens but unless you say sorry your customers aren't going to stay loyal for long.